Starwood Begins First Phase of Mobile Phone Hotel Room Key Rollout With 10 Properties

Following an initial pilot program at a pair of its properties, hotel chain Starwood today announced the official launch of its SPG Keyless program that will allow hotel guests to use their iPhones or Android phones to check in for their stays and unlock their doors via Bluetooth. The system will go live this Wednesday in ten hotels around the world under Starwood's Aloft, Element, and W brands and expand to 150 hotel comprising 30,000 hotel room doors by the end of next year.

starwood_key_app

SPG Members must register their phone once through the SPG App and allow push notifications. After booking a reservation at a keyless hotel and approximately 24 hours before arrival, SPG members are invited to opt-in to SPG Keyless. Guests will receive a push notification noting that they are checked in and the SPG App will update with his/her room number and Bluetooth key when the room is ready. Upon arrival at the hotel, the guest can completely bypass the front desk (where available) and go directly to his/her room. After ensuring his/her Bluetooth is enabled, the guest simply opens the SPG App, holds the smartphone to the door lock, waits for the solid green light and enters the room.


Starwood's SPG: Starwood Hotels & Resorts app [Direct Link] has been updated today to support the iPhone check-in program, which is going live at hotels in Beijing, Cancun, Cupertino, Harlem, Doha, Hollywood, Hong Kong, New York City, and Singapore.

Starwood is not the only hotel chain working on phone-based room keys, with Hilton previously announcing its intentions for a similar program including check-in and room selection via app available in 4,000 hotels by the end of this year and and mobile phone room keys rolling out in 2015. And just today Hilton has reiterated those plans, announcing pilot testing of room keys early next year with an initial rollout to its Conrad brand soon after and expansion to additional brands coming in the summer.

Popular Stories

iPhone 17 Pro Iridescent Feature 2

iPhone 17 Pro Clear Case Leak Reveals Three Key Changes

Sunday August 31, 2025 1:26 pm PDT by
Apple is expected to unveil the iPhone 17 series on Tuesday, September 9, and last-minute rumors about the devices continue to surface. The latest info comes from a leaker known as Majin Bu, who has shared alleged images of Apple's Clear Case for the iPhone 17 Pro and Pro Max, or at least replicas. Image Credit: @MajinBuOfficial The images show three alleged changes compared to Apple's iP...
iPhone 17 Pro Dark Blue and Orange

iPhone 17 Release Date, Pre-Orders, and What to Expect

Thursday August 28, 2025 4:08 am PDT by
An iPhone 17 announcement is a dead cert for September 2025 – Apple has already sent out invites for an "Awe dropping" event on Tuesday, September 9 at the Apple Park campus in Cupertino, California. The timing follows Apple's trend of introducing new iPhone models annually in the fall. At the event, Apple is expected to unveil its new-generation iPhone 17, an all-new ultra-thin iPhone 17...
iphone 16 pro ghost hand

iPhone 17 Pro: 5 Reasons Not to Upgrade This Year

Monday September 1, 2025 4:35 am PDT by
Apple will launch its new iPhone 17 series this month, and the iPhone 17 Pro models are expected to get a new design for the rear casing and the camera area. But more significant changes to the lineup are not expected until next year, when the iPhone 18 models arrive. If you're thinking of trading in your iPhone for this year's latest, consider the following features rumored to be coming to...
xiaomi apple ad india

Apple and Samsung Push Back Against Xiaomi's Bold India Ads

Friday August 29, 2025 4:54 am PDT by
Apple and Samsung have reportedly issued cease-and-desist notices to Xiaomi in India for an ad campaign that directly compares the rivals' devices to Xiaomi's products. The two companies have threatened the Chinese vendor with legal action, calling the ads "disparaging." Ads have appeared in local print media and on social media that take pot shots at the competitors' premium offerings. One...
iOS 18 on iPhone Arrow Down

Apple Preparing iOS 18.7 for iPhones as iOS 26 Release Date Nears

Sunday August 31, 2025 4:35 pm PDT by
Apple is preparing to release iOS 18.7 for compatible iPhone models, according to evidence of the update in the MacRumors visitor logs. We expect iOS 18.7 to be released in September, alongside iOS 26. The update will likely include fixes for security vulnerabilities, but little else. iOS 18.7 will be one of the final updates ever released for the iPhone XS, iPhone XS Max, and iPhone XR,...
iPhone eSIM Feature

Apple Hints at iPhone 17 Models Lacking SIM Card Slot in More Countries

Sunday August 31, 2025 8:52 am PDT by
Another hint has surfaced that Apple is preparing to eliminate the physical SIM card tray from iPhones in more countries this year. In particular, a source familiar with the matter has informed MacRumors that retail employees at Apple Authorized Resellers in the EU are required to complete a training course related to iPhones with eSIM support by Friday, September 5. There are 27 countries...

Top Rated Comments

AustinIllini Avatar
141 months ago
My phone has NFC and instead it uses BlueTooth? Might as well use QR Codes!

Fishing for +1s. Nice try, buddy.

I love this implementation.
Score: 11 Votes (Like | Disagree)
johannnn Avatar
141 months ago
My phone has NFC and instead it uses BlueTooth?
Maybe because my iPhone doesn't have NFC, but it has bluetooth.
Score: 7 Votes (Like | Disagree)
Mabus51 Avatar
141 months ago
Who carries an iPhone without a case? Ok, well I don't because it's too expensive and/or a hassle to replace even with AppleCare. Based on this ad you must place your phone directly against the door's receiver. This means I'm required to pry out my phone each time I enter the room and that's in itself kills the convenience.

Bluetooth will transmit thru your case. No need to take it out of the case. :rolleyes:
Score: 6 Votes (Like | Disagree)
Menel Avatar
141 months ago
I'm curious too that they didn't go with NFC. Is there any security concerns with Bluetooth?
NFC isn't usable from an iPhone for this purpose.

Only a fraction of iPhone's even have NFC. However; MANY dating way back to the iPhone 4S have BTLE.

Additionally, BTLE is very low power, coincell battery can power a transceiver for over a year, it's the ideal low power technology to embed in door locks and small devices like this.
Score: 6 Votes (Like | Disagree)
gretafour Avatar
141 months ago
*cue first news report of rooms being swept clean of valuables by thieves with gadgets*

If Range Rovers are being stolen this way, hotel room keys won't be a problem. Am I the only person feeling skeptical about digital security measures lately?
Score: 6 Votes (Like | Disagree)
rwilliams Avatar
141 months ago
My phone has NFC and instead it uses BlueTooth? Might as well use QR Codes!

1. Apple hasn't opened up NFC in the iPhone to be used for anything other than Apple Pay.

2. FAR more iPhones and Android phones have Bluetooth than have NFC.
Score: 5 Votes (Like | Disagree)