Second and Third-Generation Apple TV Models Not Working for Some Users
Some second and third-generation Apple TV owners have started experiencing a mysterious bug over the last few days, which seems to have essentially disabled the device for a number of users. Affected Apple TV models are only able to display Computers, Music, and Settings, with no other channel options available.
Customers who are seeing the issue have had all of their menu options suddenly disappear, leaving them unable to watch Netflix, Hulu, and other Apple TV channels.
This seems to be a bug that's been around for awhile, but has become more prevalent over the last day or two.
MacRumors has received several complaints via email, and there are threads outlining the problem both
on our forums and on
Reddit.
Restarting the Apple TV, resetting a router, and resetting the Apple TV don't seem to work. A region change offers a temporary solution, but ultimately, the channels disappear again for many users. Some users have partially fixed the issue by changing DNS settings, but this doesn't work for all users. A MacRumors reader describes the problem:
All I see is a computer and settings option. In the settings option I have access to everything except the main menu setting. There's absolutely nothing in there as an option. I've restarted my Apple TV as well as my AirPort Extreme. I've reset the Apple TV and I inserted all the info back in like my iCloud acct etc. it obviously is logging onto the Internet since I was able to connect my iCloud account. One other strange thing is that my iTunes won't recognize the Apple TV when I plug it in directly to my Mac mini via a USB cable. It just doesn't show up. What the heck happened? Apple do you have an explanation for this one?
Not all Apple TV users are affected by the issue, but it appears to be fairly widespread. Only the Apple TV 2 and 3 are impacted -- the fourth-generation Apple TV is functioning fine.
Apple's support staff told a Reddit user that a fix was in the works, and to expect a software update in the near future. A MacRumors reader received similar information, with Apple suggesting a fix would be pushed within the next few hours.
Popular Stories
Apple's iPhone 17 Pro and iPhone 17 Pro Max models will feature a number of significant display, thermal, and battery improvements, according to new late-stage rumors.
According to the Weibo leaker known as "Instant Digital," the iPhone 17 Pro models will feature displays with higher brightness, making it more suitable for use in direct sunlight for prolonged periods. The iPhone 16 Pro and...
Just one week before Apple is expected to unveil the iPhone 17 series, an analyst has shared new price estimates for the devices.
Here are J.P. Morgan analyst Samik Chatterjee's price estimates for the iPhone 17 series in the United States, according to 9to5Mac:
Model
Starting Price
Model
Starting Price
Change
iPhone 16
$799
iPhone 17
...
Apple is expected to unveil the iPhone 17 series on Tuesday, September 9, and last-minute rumors about the devices continue to surface.
The latest info comes from a leaker known as Majin Bu, who has shared alleged images of Apple's Clear Case for the iPhone 17 Pro and Pro Max, or at least replicas.
Image Credit: @MajinBuOfficial
The images show three alleged changes compared to Apple's iP...
Apple will launch its new iPhone 17 series this month, and the iPhone 17 Pro models are expected to get a new design for the rear casing and the camera area. But more significant changes to the lineup are not expected until next year, when the iPhone 18 models arrive.
If you're thinking of trading in your iPhone for this year's latest, consider the following features rumored to be coming to...
An iPhone 17 announcement is a dead cert for September 2025 – Apple has already sent out invites for an "Awe dropping" event on Tuesday, September 9 at the Apple Park campus in Cupertino, California. The timing follows Apple's trend of introducing new iPhone models annually in the fall.
At the event, Apple is expected to unveil its new-generation iPhone 17, an all-new ultra-thin iPhone 17...
We're only days away from Apple's "Awe dropping" fall event scheduled to take place on Tuesday, September 9 – and along with the new iPhone 17 series, we're going to get a new version of the Apple Watch Ultra for the first time since 2023.
By the time the Ultra 3 is unveiled, it will have been two years since the previous model arrived. The intervening period has left plenty of room for...
