T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4.

Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app.

tmobilebusinesschat
T-Mobile says that its customers can access Apple Business Chat by searching for T-Mobile and tapping on the "chat" or "message" icon either through the iPhone's main search window or in Apple Maps.

Business Chat can be used to change a rate plan, change an address, purchase a new smartphone, ask questions, make payments, check plan details, and more. T-Mobile says customers can also send screenshots for "quickly and easily" troubleshooting issues.

Business Chat can also be used across devices, so customer support chats can be conducted and resumed on iPhone, iPad, Mac, or Apple Watch.

At the current time, Apple's Business Chat feature is limited to the United States. Many other companies have previously announced support for Business Chat, including Zendesk, Lowe's, Discover, Hilton, and Wells Fargo.

Tags: Business Chat, iMessage, T-Mobile

Top Rated Comments

vidjahgamz Avatar
vidjahgamz
97 months ago
Anybody else unable to see the Business Chat feature for iMessage when you search for “T-Mobile” in Spotlight? Only way I can do it is to go in through Apple Maps.

It’s weird.
Score: 2 Votes (Like | Disagree)
NervousFish2 Avatar
NervousFish2
97 months ago
I just tried this. It works really well. One or two teething issues. I couldn't find the chat bubble for T-mobile from the top-level iOS search. I had to do it searching via the Maps app. Then, once you initialize contact, you get a snazzy modified texting window in iMessages. It then asks you to login to the t-mobile app. I texted back that I was already logged into the app. It didn't matter -- I think the first time you use this, you have to delete the t-mobile app and login again. Anyway, I did that. And then it all worked great. Once you log into the app, you have the option to go back to iMessage. And the customer service agent is then waiting for you, and able to take your questions (mine was about a status update on my $200 iPhone X rebate, which should be arriving any day now)
Score: 1 Votes (Like | Disagree)
Apple_Robert Avatar
Apple_Robert
97 months ago
The T-Mobile quick link automatically appears at the bottom of iMessage.
Score: 1 Votes (Like | Disagree)
tennisproha Avatar
tennisproha
97 months ago
Does this chat with T-Force though? Or is it some other dedicated group.
Score: 1 Votes (Like | Disagree)
Wide opeN Avatar
Wide opeN
97 months ago
Does it? I’m not seeing that. Only when I search in Maps or Siri.
T-Mobile is awesome!!!
Score: 1 Votes (Like | Disagree)
vidjahgamz Avatar
vidjahgamz
97 months ago
It shows for me, but the easiest way to initiate it is to use the iMessage app in the app drawer, instead of using Spotlight to search for it.
Do you search for T-Mobile in the iMessages app or something?
[doublepost=1523571013][/doublepost]Er
Do you search for T-Mobile in the iMessages app or something?
Nevermind. The TMobile iMessage app randomly popped up and it works now.
Score: 1 Votes (Like | Disagree)
Read All Comments

Popular Stories

iPhone 17 Pro Dark Blue and Orange

iPhone 17 Release Date, Pre-Orders, and What to Expect

Thursday August 28, 2025 4:08 am PDT by
An iPhone 17 announcement is a dead cert for September 2025 – Apple has already sent out invites for an "Awe dropping" event on Tuesday, September 9 at the Apple Park campus in Cupertino, California. The timing follows Apple's trend of introducing new iPhone models annually in the fall. At the event, Apple is expected to unveil its new-generation iPhone 17, an all-new ultra-thin iPhone 17...
Read Full Article • 58 comments
iPhone 17 Pro Iridescent Feature 2

iPhone 17 Pro Clear Case Leak Reveals Three Key Changes

Sunday August 31, 2025 1:26 pm PDT by
Apple is expected to unveil the iPhone 17 series on Tuesday, September 9, and last-minute rumors about the devices continue to surface. The latest info comes from a leaker known as Majin Bu, who has shared alleged images of Apple's Clear Case for the iPhone 17 Pro and Pro Max, or at least replicas. Image Credit: @MajinBuOfficial The images show three alleged changes compared to Apple's iP...
Read Full Article • 76 comments
xiaomi apple ad india

Apple and Samsung Push Back Against Xiaomi's Bold India Ads

Friday August 29, 2025 4:54 am PDT by
Apple and Samsung have reportedly issued cease-and-desist notices to Xiaomi in India for an ad campaign that directly compares the rivals' devices to Xiaomi's products. The two companies have threatened the Chinese vendor with legal action, calling the ads "disparaging." Ads have appeared in local print media and on social media that take pot shots at the competitors' premium offerings. One...
Read Full Article • 209 comments
iOS 18 on iPhone Arrow Down

Apple Preparing iOS 18.7 for iPhones as iOS 26 Release Date Nears

Sunday August 31, 2025 4:35 pm PDT by
Apple is preparing to release iOS 18.7 for compatible iPhone models, according to evidence of the update in the MacRumors visitor logs. We expect iOS 18.7 to be released in September, alongside iOS 26. The update will likely include fixes for security vulnerabilities, but little else. iOS 18.7 will be one of the final updates ever released for the iPhone XS, iPhone XS Max, and iPhone XR,...
Read Full Article • 47 comments
maxresdefault

The MacRumors Show: iPhone 17's 'Awe Dropping' Accessories

Friday August 29, 2025 8:12 am PDT by
Following the announcement of Apple's upcoming "Awe dropping" event, on this week's episode of The MacRumors Show we talk through all of the new accessories rumored to debut alongside the iPhone 17 lineup. Subscribe to The MacRumors Show YouTube channel for more videos We take a closer look at Apple's invite for "Awe dropping;" the design could hint at the iPhone 17's new thermal system with ...
Read Full Article • 22 comments