Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues
Apple today announced a new display replacement program for the iPhone X, which will see the company replacing iPhone X displays that exhibit touch issues.
According to Apple, some iPhone X displays can experience problems with responsiveness due to a display module component that can fail. Affected devices have a display or part of a display that does not respond to touch or responds intermittently, or a display that reacts without being touched at all.
Apple says that customers experiencing this issue can get a replacement display module from an Apple retail store or Apple Authorized Service Provider at no cost.
There is no serial number check nor specific time period that outlines when affected devices were sold, so presumably this display component failure can impact any iPhone X device. Complaints about ghost touches and displays that fail to respond to touch have been circulating on the MacRumors forums for several months now, dating back to when the iPhone X was first released.
iPhone X users with a display that has these symptoms should visit an Apple retail store location, find an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service to get a replacement.
Apple recommends customers back up their iPhones to iTunes or iCloud before pursuing repair, and the company warns that other damage, such as a cracked screen, may need to be addressed before the display repair can be completed.
This Apple program does not extend the standard warranty coverage of the iPhone X, and repairs may be restricted or limited to the original country of purchase. The program covers affected iPhone X devices for three years after the first retail sale of the unit.
Apple says that if customers affected by this issue already paid for a repair, they can contact Apple Support for a refund.
Popular Stories
An iPhone 17 announcement is a dead cert for September 2025 – Apple has already sent out invites for an "Awe dropping" event on Tuesday, September 9 at the Apple Park campus in Cupertino, California. The timing follows Apple's trend of introducing new iPhone models annually in the fall.
At the event, Apple is expected to unveil its new-generation iPhone 17, an all-new ultra-thin iPhone 17...
Apple is expected to unveil the iPhone 17 series on Tuesday, September 9, and last-minute rumors about the devices continue to surface.
The latest info comes from a leaker known as Majin Bu, who has shared alleged images of Apple's Clear Case for the iPhone 17 Pro and Pro Max, or at least replicas.
Image Credit: @MajinBuOfficial
The images show three alleged changes compared to Apple's iP...
Apple and Samsung have reportedly issued cease-and-desist notices to Xiaomi in India for an ad campaign that directly compares the rivals' devices to Xiaomi's products. The two companies have threatened the Chinese vendor with legal action, calling the ads "disparaging."
Ads have appeared in local print media and on social media that take pot shots at the competitors' premium offerings. One...
Apple will launch its new iPhone 17 series this month, and the iPhone 17 Pro models are expected to get a new design for the rear casing and the camera area. But more significant changes to the lineup are not expected until next year, when the iPhone 18 models arrive.
If you're thinking of trading in your iPhone for this year's latest, consider the following features rumored to be coming to...
Apple is preparing to release iOS 18.7 for compatible iPhone models, according to evidence of the update in the MacRumors visitor logs.
We expect iOS 18.7 to be released in September, alongside iOS 26. The update will likely include fixes for security vulnerabilities, but little else.
iOS 18.7 will be one of the final updates ever released for the iPhone XS, iPhone XS Max, and iPhone XR,...
